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In the period of 2017-2020

Evaluating success metrics, customer satisfaction rate and social impacts of ACE.

Operational Strategy (2020)

The social operational strategy is the ACE frame to increase capacity and complete the social mission through achieving the social targets.

ACE  regularly follows and evaluates social impacts to make sure that we don’t deviate from social missions through our customer satisfaction survey, churn rate and social audit…

Factsheet 2019 - 2020

Summary of ACE's information and main services in 2019 - 2020

Customer Satisfaction Review (2020)

ACE undertook a satisfaction survey in 2020, the first one was taken in 2013. The survey looks at use cases and satisfaction rate across all products and services provided by ACE and aims to provide ACE with a deeper understanding of customers’ preferences in order to better improve the program moving forward.

Customer report

leave the program (2020)

The reportage helps us know why people don’t use  ACE's savings and loan services.

Trách nhiệm
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